Technical Support Channels
A Sixty–Minute Ticket Response Time Guarantee
Each support request you submit to us will be attended to within maximum 60 min. If for any reason whatsoever your support ticket or email requires additional assistance from a sysadmin, we will timely forward it and leave a comment to let you know that your matter is being examined. If you order our Admin Services package, any of the services included there will be completed at a time of your liking.
A Top–Quality Help Desk Service
Our technical support team will be online for you 24x7x365 if you require assistance with our Website Control Panel or with any of the applications that we pre–install for your convenience on the dedicated server. Furthermore if you require assistance with all the daily admin tasks on your dedicated hosting server, you can take a glimpse at the Admin Services package, which includes backup storage space, OS updates on a weekly basis, software installation and problem troubleshooting services, server monitoring and restarting services, etc.
An Easy–to–Navigate Help Area
Each Linux dedicated servers hosting package is fitted out with our free–of–charge Website Control Panel, which boasts an extensive knowledge base plus a set of educational video tutorials. Whenever you need help working with the Website Control Panel, just click on the Help or Videos buttons in the top right corner.